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Dell computers Complaint - Terrible costumer svc. - replacement cable
Dell computers Complaint

Dell computers Complaint

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Terrible costumer svc. - replacement cable


ordered cable thru Dell (thought they knew which one to send) but received wrong one. Had to order again paying shipping and handling again!! They refuse to take back and credit us the incorrect cable (because its past 21 days. I think its day 23 now) So because they don't know what system we have and the correct part that goes with it, I'm stuck with a $58 dollar cable I don't need and have to pay additional $69 to hopefully receive the correct one. Very unprofessional on the phone.


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Comments


ptiwari says: (10 years ago)
 0
I was cheated by Dell Financial Services for a part (Laptop Battery) that I ordered in May 2008. The customer service representative asked me to switch over to the Dell Financial Services asked me to open up a credit account to get a better deal. However, I did not receive the product and was charged for it. Also, I got a letter from Dell stating that I have a problem in my account for which the services have been declined. The Dell debt collection department kept on harassing me to pay back the money owned without spending time with me with respect to find out why I didn't receive the part. They kept on calling me with black calls from India. Finally, I decided to pay back the amount owned along with the penalty to get rid of Dell. I have been quite surprised to know that I am not unique here. NY state has filled a case against Dell for cheating customers by not providing them the promised services. I will not buy a product from this company any more.



ptiwari says: (10 years ago)
 0
I was cheated by Dell Financial Services for a part (Laptop Battery) that I ordered in May 2008. The customer service representative asked me to switch over to the Dell Financial Services asked me to open up a credit account to get a better deal. However, I did not receive the product and was charged for it. Also, I got a letter from Dell stating that I have a problem in my account for which the services have been declined. The Dell debt collection department kept on harassing me to pay back the money owned without spending time with me with respect to find out why I didn't receive the part. They kept on calling me with black calls from India. Finally, I decided to pay back the amount owned along with the penalty to get rid of Dell. I have been quite surprised to know that I am not unique here. NY state has filled a case against Dell for cheating customers by not providing them the promised services. I will not buy a product from this company any more.




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