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Dell computers Complaint - Misleading - Studio Desktop
Dell computers Complaint

Dell computers Complaint


Misleading - Studio Desktop

I recently ordered and received (not in a timely manner) a computer from Dell for an individual I occasionally help out who does all his work on the machine. As part of the order I made sure to check whether or not the graphics cards supported DVI. They even had a "Help Me Choose" page that I looked at and could see that my chosen card, although integrated, did support DVI. I have snapshots of the website showing it and the actual URL to the page that shows it also.

Anyways I got the machine and low and behold there was only VGA connections to be found. I contacted Dell and was told that integrated cards don't support DVI. So I pointed Dell's website out to him that said it was supported. He agreed that Dell was in the wrong. All I wanted was for Dell to send me a free graphics card. Not a big deal for such a big company. At first he basically told me there was nothing he could do for me and to take a hike. But after some persistence he now wants to sell me a graphics card and they will pay half of the cost.

I want to know why I have to pay for their admitted mistake? Sounds like false advertising to me. I can imagine the ad, come buy this graphics card with all these features including DVI support, and then sending you something that does not support what they just advertised. I think Dell doesn't care about their service quality any more or their small customers.

You can see the page at http://www.dell.com/content/learnmore/learnmore.aspx?c=us&l=en&modalheight=600&modalwidth=600&s=dhs&~id=hmc_graphics_studiodt&~lt=popup&~tab=details

Find the column that show the Intel X4500HD Adapter and then scroll down to the row that says DVI Support to see the check mark for indicated support.

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usuaggie says: (9 years ago)
This is just an update. So after posting to several complaint sites and sending an email to a number of Dell Corp Execs I was contacted by a Rep who monitors these complaint sites. I sent him my info and lo and behold a day later the Dell Rep who I had been working with and refused to resolve the issues to my satisfaction called and said they were now willing to send me a new graphics card at their expense. He offered me one but after I checked and could not find any Windows 7 support for it he upgraded it to a much nicer one.

How hard was that Dell? I am finally satisfied that Dell agreed to honor their sales. But did we really have to go through this whole process? Would it not have been much easier, cheaper, better for service record and time saving to just honor the order up front and provide this card then? So they resolved the issue but I still think their service stinks.

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